We flew to Paris for two night from San Francisco in February and boy, was that a whirlwind! We were going to Paris for a close friend’s birthday and spent 60,000 Hyatt points to book two nights at the famed Park Hyatt Paris. The question we wanted answered was, is it worth it? Read on to find out!

Location: 5/5

The Park Hyatt Paris is located in the spectacular neighborhood of Place Vendome. This area is home to the first Chanel shop, incredible luxury boutiques and some of the city’s best restaurants. We were walking distance to the Louvre and pretty much everywhere we wanted to go. The location is unbeatable.

Lobby & Check in experience: 4/5

While many of the 5-star Parisian hotels feature grand lobbies, the Park Hyatt was actually very understated. So understated that we almost missed the entrance. When we first arrived, there was no bellman outside so we made our way down the long hallway to the lobby. The reception desks are tucked away towards the back and there was nothing particularly remarkable about the lobby experience. We were not welcomed as Hyatt Explorists (second highest tier status) and frankly, the front desk agent seemed completely disinterested in us. There were no welcome drinks or offerings, either. What they did offer, however, was 50% off breakfast (not including Sunday brunch) and 20% off the bar as Hyatt elite. This was a nice perk, and the only time they acknowledged our status at all.

Rooms: 4.5/5

Lucky for you, we ended up trying three different room types in two days. We booked a standard King with our points and while the room itself was fine, we had some major electrical issues in the middle of the night requiring us to move. I’ll break down the different room types and give you our tips:

Park Room King:
This room is the standard available on points nights and the lowest tiered room on property. The room itself was on the smaller side at 280 square feet and didn’t really have anything particularly interesting about it. The bathroom was the standout: with gold fixtures and marble- absolutely stunning. All the bathrooms across all our rooms had a similar feel. The bathroom was small, but truly felt luxurious and expensive looking.

In the bathroom was also our “changing room” with ample storage space and luggage-storing-space. We were mildly disappointed overall at what 30k points would get you at a Park Hyatt, given we’ve stayed in 20k point rooms that have been absolutely exceptional (like the Hyatt Ziva Puerto Vallarta).

Park Deluxe Suite
Due to our unfortunate electrical issue when we returned from dinner, we were moved to a Park Deluxe Suite. A note about this room is that our room did not look like the one on the website – it was actually better than the one on the website. Of the three rooms we tested out- this was our favorite.

The room is long, with an inactive fireplace and sitting area on one end, and the king bed on the other. Behind the king bed wall is the massive walk-in closet with enough storage for a family of 10. The bathroom is off to the side and was spacious, beautifully appointed and had the same elegance as the standard room’s bathroom – just 10x the size.

Our favorite feature in the suite was the mirror above the fireplace that was actually a television! This was such a cool and unique feature of the room- we absolutely loved it. The other unique feature here was that the windows actually open up to the balcony and you can access the tiny terrace outside. It’s more like a Juliet balcony than a terrace, but it was such a lovely feature. This suite is worth the upgrade, if you can swing it.

Prestige Suite
The morning after our unfortunate debacle, we met the rooms manager at breakfast who insisted on one last upgrade. He wanted to show us an even better room and we agreed, so our final room was the Prestige Suite. I will tell you that our room was different from the description on the website as it actually had two bathrooms, not one. The room was a separate one-bedroom suite with a living room and two entirely separate bathrooms. While the room was certainly very nice, we preferred the open-space feel of the lower-tiered Deluxe Suite and its access to the small balcony.

Overall, all the rooms had very similar decor and very unique artwork. All the door handles, light fixtures and wall-art were made of the same bronze statues. The trim in all the rooms were gold and mirrored and the bathrooms all had the elegant marble and gold fixtures. Every room has a Nespresso machine (my fave) and were incredibly quiet. If we were to pay cash, we would have booked the Deluxe Suite over the Prestige and over the standard room.

Facilities: 5/5

The hotel has everything you need for a great city escape including a fitness center, full spa and hair salon with 24-hour services available. The generous 50% off breakfast discount for elites is a great option for those wanting to test out the delicious breakfast without breaking the bank.

Dining: 4.5/5

The property offers 5 restaurants, including the seasonal pre-fixe Snow Hut in the courtyard. Each winter, the hotel sets up an adorable little house for private dinners, as if you were in the alps.

Breakfast is served in the main restaurant, Sens and was excellent. Fresh croissants, delicious made-to-order eggs and fruit were a welcome, true Parisian breakfast for us.

While we did not indulge in the other dining outlets, we heard they were great as well.

Service: 3.5/5

Unfortunately, the service at the Park Hyatt was simply not up to the standards of a Park Hyatt hotel. The front desk staff were indifferent, housekeeping was lazy and in the event of an issue, it was almost impossible to get a resolution in a timely manner. Operations management could use some training on how to handle guest expectations at a luxury hotel.

As we always assess, housekeeping was lacking for this tiered hotel as well. From not checking that lights work in the rooms, to leaving half-empty water bottles in the room from previous guests and inconsistencies on what they put in the rooms (coffee, waters, how many towels, etc)…it simply led us to not feel quite as impressed as we thought we would be for this famed hotel. As someone who worked in high-end boutique hotels, it is so clear that there is a lack of training and accountability. I did write a tripadvisor review and the response to our electrical issue was sometimes issues are out of their control. While I appreciate that this is partially true, my former hotel rooms management tested every light, every battery-operated remote and checked the minibar before any guest checked in. If anything was amiss in the room, a guest would simply not be checked into it. I would expect all 5 star hotels to do the same and it’s unfortunate that this particular Hyatt hotel did not feel that this was important enough to take responsibility for.

While management did “resolve” our problems by refunding a night of points and upgrading us, these issues really shouldn’t have happened in the first place. While I typically try to stay away from a “biased” review, it’s clear from other guests experiences that they have faced similar issues with the front desk, management and housekeeping in the past. I can assure you, if these issues happen to us, they happen to many more guests. It’s my hope that with proper awareness and training, the hotel will be able to overcome these issues and earn the status as “16th best hotel”.

Style: 4.5/5

The style is elegant, classy and it’s incredibly consistent across the property. We loved the gold trim and marble in all the bathrooms as well as the distinct elegance of Paris throughout. While some of the art and decor were a bit on the odd, outdated side, it was overall truly luxurious feeling.

Overall: 4.4

To be honest, there are so many hotels in Paris that we absolutely love. Would we return? For a good points value, sure, we would. However, there are a wonderful selection of hotels that we’d like to try before we come back to the Park Hyatt Paris.